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Delivery, returns & cancellations 

Delivery

We will aim to deliver your purchased product on the set date we provide you by email, which is confirmed by your order. For items which are made to order you will receive a time period of the production and then a further email with an updated date and time scale for the delivery of your product. â€‹

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Online orders from our website are only able to be delivered to you if you hold a UK mainland address. For overseas or not main land UK please contact us for further information. Please note at the upmost we will always try and deliver your product on time and on the date provided, however at times a delay may unfortunately occur but we will reschedule for as soon possible. If the area is a more remote location, then it may take a longer period of time to deliver your product.

 

Our deliveries are usually delivered by at least two members of our own designated team. If this is the case, they will be able to assist you with delivering your product into a room of your choice if it is on the ground floor. However, at times there may only be one person delivering your furniture and so there will need to be someone at the property to help assist on moving the product to the ground floor. This will be communicated beforehand by email and contact will be made on the day of delivery. â€‹If it is necessary a third party may deliver your product, this will be communicated with yourself to ensure a smooth delivery and updates will be sent throughout. 

Returns 

Our returns policy for unwanted products is a 14-day period. This is following government online and distance selling regulations and rules for all products, apart from custom bespoke made products which are specifically made for you. 

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The majority of our products work on a made to order system, which in turn means if you choose to return the product, we would need to take a 50% charge to cover any material costs and construction time and also the return cost of £150 for collection. 

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If the product that has been delivered is damaged at the time of delivery and you to choose to have this item returned because of this issue then the delivery staff will take this product away at that current time, with no added charge. The delivery staff will need to be informed at the time of delivery if there are any issues with your product. Please note if you find any damage after delivery, please report this within 48 hours, please provide photographic evidence and we will investigate this further. Collection will then be arranged to solve any issues. When returning a product please make sure that you use the original wrapping to protect the item. Any damage after this period of time will then be classed to have occurred whilst on the owner's property.

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If you find that you are missing a product, please ensure that you tell the delivery staff as this delivery will need to be signed for. If you need any further help, please send us a email or phone call. 

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Please note that you have the right to cancel orders placed with us within 14 working days of the order date, this however does not include any customised or bespoke products, this is in line with government guidelines for selling online and distance rules and regulations. ​​

Cancellations 

If you decide to cancel your item once the process of purchase has taken place then please note that a 10% administration fee will be charged. 

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However, if your order is fully confirmed by yourself following Sutherlands Cabinets confirmation required email, which will be sent approximately 1 month before delivery then a 50% charge will apply. This will be to cover material costs and construction time, as production of your product is started straight away on all made to order items. This charge will occur due to items not be reusable as they are bespoke. 

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Please note that if you find that any of the products are damaged or faulty then please contact us as soon as possible so will can help with the problem by contacting us by email or phone.

enquiries@sutherlandscabinets.co.uk

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