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Delivery, returns & cancellations 

Delivery

We will deliver your purchased product on the set date we provided you by email which is confirmed by your order. Most items which are made to order you will receive a time period of the production and then a further email will be sent to you with a updated date and time scale for the delivery of your product. â€‹

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Online orders from our website are only able to be delivered to you if you hold a Uk mainland address. For overseas or not main land UK please contact us for further information. Please note at the upmost we will always try and delivery your product on time and on the date provided, however at times a delay may unfortunately occur but we will reschedule for as soon and quickly as possible. If the area is a more remote location then it may take time to deliver your product.

 

 Our deliveries are usually delivered by at least two members of our own designated team if this is the case they will be able to assist you with delivering your product into a room of your choice which is on the ground floor. 

 

However  at times there may need to be someone at the property to help the one person delivery to be able to assist on moving the product to the ground floor of the property. This will be communicated before hand by email and contacted on the day of delivery. 

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If it is nesaccassy a third party may deliver your product, this will be communicated with yourself to ensure a smooth delivery and updates will be sent throughout. 

Returns 

Our returns policy for unwanted products is a 14 day period this is following government online and distance selling regulations and rules for all products, apart from custom bespoke made products which are specifically made for you. 

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The majority of our products work on a made to order system, which in turn means if you choose to return the product, we would need to take 50% charge to cover any material costs and construction time and also the return cost of £110 for collection. 

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If the product that has been delievred is dmaged at the time of delerivy and you to choose to have this item returned becasie of this isuuse at the, then the delivery staff will take this product away at that current time, with no added charge. Please note if you find any damage after dleervy please report within 42 hours and find below the following steps to take. 

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If yoiu find that you are mssing a product please ensure you tell the delievry staff as this deliervy will need to be signed for. If you need any further help please send us a email or phone call. 

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Please find that you have the right to cancel orders placed with us within 14 working days from the delivery date, this however does not included any customised or bespoke products, this is inline with government guidelines for selling online and distance rules and regulations. 

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Cancellations 

Cancellations

 If you decide to cancel your item once the process of purchased has taken place then please note that a 10% administration fee will be charged. 

However if this cancellation is confirmed to us once you have received a confirmation of purchase then we will be able to cancel your order, but this information will need to be quickly sent to us as soon as you receive the confirmation email from us to cancel the item before production is started this information will need to be sent at max 24 hours after receiving this email. If not the following 50% charge to cover material costs and construction time will be charged, as production of your product is tarted straight away on all made to order items. 

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Please note that if you find that any of the products are damaged or faulty then please contact us as soon as possible so will can help the problem by contacting us by email or phone.

enquiries@sutherlandscabinets.co.uk

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